Privacy Policy

This Privacy Policy sets forth the commitment of Moonwin, an online casino licensed under Curacao (Antillephone N.V.), to protect the privacy and security of its users in compliance with applicable data protection laws and gambling regulations in Canada.

Information We Collect

Moonwin collects various types of information to provide its services effectively. The categories of data we gather include:

• Registration Data: When users create an account, we collect personal information such as name, date of birth, address, and contact details.
• Payment Details: We collect financial information necessary for processing transactions, including credit card numbers, bank account details, and transaction history.
• Technical Logs: We gather technical data such as IP addresses, browser types, device information, and access times to improve our platform and user experience.
• Cookies: Our website uses cookies to enhance functionality and track performance.

Purpose of Data Usage

The data collected by Moonwin serves several essential functions, including but not limited to:

• Account Management: To manage user accounts, authenticate identities, and provide access to our services.
• Marketing Communication: To inform users about promotions, bonuses, and other communications that may enhance their gaming experience, provided consent is obtained where necessary.
• Anti-Fraud Checks: To monitor transactions and user activities for fraudulent behavior, ensuring the integrity of our platform.
• AML Compliance: To adhere to Anti-Money Laundering regulations by verifying users’ identities and monitoring transactions.
• KYC Procedures: To fulfill Know Your Customer obligations, ensuring that users are of legal gambling age and capable of responsible gaming.

Data Sharing

In the course of our operations, Moonwin may share user information with third parties under specific circumstances, including:

• Payment Providers: To facilitate and process financial transactions securely.
• Verification Partners: To conduct identity verification and anti-fraud checks as part of our KYC procedures.
• Regulatory Authorities: To comply with legal obligations and provide information required by law enforcement or regulatory bodies.

User Rights

Users have certain rights regarding their personal data under applicable data protection laws, including:

• Right to Access: Users have the right to request access to their personal data held by Moonwin.
• Right to Deletion: Users can request the deletion of their personal information under certain conditions, such as when it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: Users may request to restrict the processing of their personal data in certain situations, including disputes regarding the accuracy of data.

Requests related to these rights can be directed to the support team, who will assist in addressing such inquiries.

Cookie Policy

Moonwin uses cookies to enhance user experience and analyze platform usage. Cookies are small text files stored on the user’s device. We categorize cookies as follows:

• Essential Cookies: Necessary for the operation of our website, allowing users to navigate and use essential features securely.
• Analytical Cookies: Used to collect information on how users interact with our platform, enabling us to improve functionality and performance.

Users can manage cookie preferences through their browser settings. However, disabling cookies may affect the functionality of our website.

Data Security

Moonwin employs industry-standard security measures to protect user data from unauthorized access, alteration, or disclosure. This includes encryption, firewalls, and secure server infrastructure. Our team regularly reviews and updates our security practices to ensure the ongoing protection of user information.

Data Retention

Moonwin retains personal data only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal and regulatory obligations. Upon expiration of the retention period, data will be securely deleted or anonymized.

Changes to This Privacy Policy

Moonwin reserves the right to modify this Privacy Policy at any time to reflect changes in our practices or for regulatory compliance. Users will be notified of significant changes via our website or through direct communication. Continued use of our services following any changes constitutes acceptance of the revised policy.

Contacting Us

For inquiries regarding this Privacy Policy or data protection practices, users may reach out to our support team. We are committed to addressing any concerns promptly and transparently.

This Privacy Policy is effective as of October 2023. By using our services, users consent to the data practices described herein.